From Irritating to Painless

No aspect of the OS&D (overages, shortages, and damages) experience will ever be enjoyable. From the frustrations of missing or damaged freight to the drudgery of completing claims forms, there are plenty of other things our customers would rather do with their time. It is our goal to make sure they can focus on those more enjoyable tasks. Our diligent and responsive OS&D / Claims staff helps them do just that, because if OS&D issues are handled quickly, they can often eliminate the need for a claim.

Over the past year, Frontline transitioned to handling 100% of its claims in-house. Procedures have been streamlined and improved across the board.

Our staff is now able to resolve issues expediently and be more responsive to customer inquiries. While federal guidelines stipulate that freight claims should be resolved within 120 days, we are working toward concluding the majority of our claims investigations in half that time. Throughout the process, our OS&D / Claims staff will gladly provide status updates to customers via email or phone.

Frontline Freight’s goal of Service Excellence is well-supported by its internal freight handling and loss-prevention protocols. We are proud of our below industry average claims incidence rate, and continually work with our operations staff to improve that number.



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20405 Business Pkwy
Walnut, CA 91789
Phone: (800) 243-5422
Fax:     (562) 236-1455

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